What are your office hours?
Our office is open Monday- Thursday 8am-5pm; Friday and Saturday 8am-6pm; Sunday from 9am-4pm.  We are reachable by phone for emergency deliveries 24hours a day 7 days a week.

Do I have to order my ice luge ahead?

No, we keep our standard luges in stock so you can come right in and get them.  For more information on our standard luges check them out in our decorative ice section.  Customized ice luges do need to ordered and paid for in advance.

How much dry ice do I need?

For a fog effect 5lbs will last about 10-15minutes.  For more information on special effects go to www.dryiceinfo.com

For broken refrigerators and freezers take measurement of box. Take the higher figure and estimate 1 block per foot on the higher figure for freezing temp per 24 hours.  ½ this amount for refrigeration temp per 24 hours.  Example:

For freezing temp for 24 hours this box would take 14 blocks

For refrigeration temp (380) for 24 hours this box would take 7 blocks


Is dry ice poisonous?
No, dry ice is not poisonous.  It is the solid form of CO2 and is -1100F.  It does require some special handling procedures because it is so cold.  There should be no direct skin contact (use gloves or a towel) and should be used in a ventilated area.

What sizes do your bags of ice come in and how many will I need?
Our bags come in 30lb and 5lb sizes.  In decided how much you need our rule of thumb is for ice for drinking 1lb per person per 3 hours.  For ice for chilling beverages 1 30lb bag per 2 cases of beverage.

How far in advance do I need to order my ice sculpture?
We prefer for custom designs to be ordered 2-3 weeks in advance.  However, we will always do our best to accommodate last minute orders.

If I get an ice luge or ice sculpture, should I return the drainage tray set-up?
No, you should keep them!  If you save the entire set-up kit (trays, Styrofoam blocks, and hoses), you can receive discounts on future orders.  If you do not want to save them, you can throw them out.

How long will my ice sculpture last?
At normal room temperature, the average ice sculpture last between 5-7 hours.  Larger ice sculptures tend to last even longer than that, some up to 10 hours.

If my function is outside can I still have an ice sculpture?
Absolutely. Because ice sculptures are subject to the elements, it is better to order a design that is more on the simple side.

Does adding lighting really make a difference
Lighting makes a huge difference on ice sculptures at evening events. Lighting picks up all of the fine facets and chisel cuts made by the artist. It can also be used to add color to your sculpture. We carry clamp-on spotlights and underlighting starting at $19.95.

Can ice sculptures be moved once they are set up?
It depends on the size of the sculpture and the policy of your function facility.  The typical ice sculpture weighs 200-450 lbs, so you should not attempt to manually lift the sculpture.  If your function facility has a sturdy rolling kitchen cart, the piece can be set up on that and be wheeled from room to room.

How big are your ice bowls?
Each ice bowl is about 20” in diameter and is approximately 12” tall (not including base).  Each bowl weighs about 65lbs and can hold about 6 quarts of fluid or 6 lbs of shrimp.

What size trailers are available?
Our trailers come in 5 sizes; 4 x 8, 5 x 9, 6 x 8, 6 x 10, and 28 foot jitterbug.  Any size can be set at refrigeration or freezing temperature.

What are the electrical requirements for your trailers?
All the trailers except the jitterbug run on standard 110 volts, 20 amps, and 6000 watts.  The jitterbug runs on 3 phase, 220 volts, and 60 amps.  All trailers require a dedicated circuit.Do you deliver propane?
We do not deliver propane. We have a filling center at our office location click here for directions.

Do you swap or refill propane tanks?
We refill your propane tank while you wait.  This process only takes about 5-10 minutes and it gives you the benefit of keeping your own tank.